Before contacting support
A few details help us understand the issue quickly. Tell us which page you were using, the class or account involved, what you expected to happen and what happened instead. Do not include passwords or unnecessary identity documents.
Account and login
For login or verification problems, mention the email address used for the account and the approximate time of the issue.
Classes and learning
For class issues, include the class name, teacher and session date. For resource problems, include the resource title and what you were trying to download or open.
Technical support
If a page behaves unexpectedly, try refreshing once and using an up-to-date browser. If the problem continues, send the page address and a short description of the steps that led to the issue.